Frequently Asked Questions

Question 1

What is a Boeing STD part?

Accepted Answer

A Boeing Standard (STD) part is a specialised tool or piece of equipment defined in Boeing's Standard Tooling documentation. Each item is assigned a unique STD number — for example, STD-77 — and a precise description. STD parts are used by MRO organisations and airlines to maintain, inspect, and repair Boeing commercial and military aircraft in accordance with Boeing's Aircraft Maintenance Manuals (AMM). They are not interchangeable with generic tooling; only the exact STD item satisfies Boeing's maintenance requirements.

Question 2

Do you offer alternative or equivalent parts?

Accepted Answer

No. Jazari Aerospace supplies only exact Boeing STD items as specified. We do not offer alternatives, substitutes, or equivalents. Every part in our catalogue carries the precise STD description as defined by Boeing. This is a deliberate policy: in safety-critical aerospace maintenance, an alternative part is not an acceptable solution.

Question 3

Do you support AOG orders?

Accepted Answer

Yes. Aircraft on Ground (AOG) orders receive the highest priority. Jazari Aerospace guarantees a quote response within 2 hours of AOG submission and offers same-day dispatch from our UK and US locations. If you have an AOG requirement, select 'AOG' as the urgency level on the RFQ form and our team will respond immediately.

Question 4

Where do you ship from?

Accepted Answer

Jazari Aerospace ships from two locations: the United Kingdom and the United States. Orders are routed via whichever location provides the fastest delivery to your destination. This dual-location capability allows us to serve customers in Europe, the Americas, the Middle East, Asia-Pacific, and beyond with reduced transit times.

Question 5

Is shipping really free?

Accepted Answer

Yes. All orders are shipped free of charge to any destination worldwide. There are no freight surcharges, handling fees, or minimum order thresholds. The price quoted for your parts is the price you pay — shipping is always included.

Question 6

Are there any additional costs beyond the part price?

Accepted Answer

Customers are responsible for any customs duties, import taxes, and local clearance fees applicable in their country of import. These charges are levied by the destination country's customs authority and are outside Jazari Aerospace's control. We recommend consulting your freight forwarder or customs broker before placing an order if you require an estimate of applicable duties.

Question 7

How do I request a quote?

Accepted Answer

Submit a Request for Quote (RFQ) through the RFQ page at jazariaerospace.com/rfq. Provide the STD number(s), quantity, aircraft platform, urgency level, and your contact details. Our team will respond with pricing and availability — within 2 hours for AOG requirements and within one business day for routine enquiries. You can also browse the full catalogue to find the exact STD number before submitting.

Question 8

How fast can I receive my order?

Accepted Answer

Delivery time depends on your location and the urgency of your order. For AOG requirements, same-day dispatch is available from our UK and US locations. Routine orders are dispatched within one to two business days. Transit time thereafter depends on the destination country and the shipping service selected. We work with express freight carriers to minimise delivery time for all orders.

Question 9

Do you supply globally?

Accepted Answer

Yes. Jazari Aerospace supplies Boeing STD tooling to customers worldwide — including airlines, MRO organisations, defence operators, and maintenance training centres. We have supplied customers across Europe, North America, the Middle East, Asia-Pacific, and Africa. Free worldwide shipping applies to all destinations.

Question 10

Who is eligible for a Jazari Aerospace trade account?

Accepted Answer

Any MRO organisation, airline, defence contractor, or aerospace procurement team that regularly sources Boeing STD tooling is eligible to apply. We review each application individually and respond within 2 business days. There is no minimum order value or annual spend requirement to apply.

Question 11

What are the benefits of a Jazari Aerospace trade account?

Accepted Answer

Account holders receive free worldwide shipping on all orders, priority AOG queue handling, net-30 payment terms, and a dedicated account manager who knows your fleet and procurement requirements. Compliance documentation — including certificates of conformance and AS9100D records — is provided as standard with every order.

Question 12

How do I apply for a trade account?

Accepted Answer

Visit jazariaerospace.com/account-benefits to learn about the benefits, then click Apply for a Trade Account to complete the full application. The application covers your company details, authorised purchasers, aviation profile, and compliance declarations. We will review your application and respond within 2 business days.

Question 13

Does free shipping apply to AOG orders for account holders?

Accepted Answer

Yes. Free shipping applies to all orders for account holders, including AOG and critical priority shipments. There are no exceptions or minimum order thresholds.

Question 14

What payment terms are available for account holders?

Accepted Answer

Approved accounts are eligible for net-30 payment terms. Payment by bank transfer, credit card, and purchase order are all accepted.

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